What Can I Do For You?
Administrative Support
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Answer emails and queries from customers.
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Schedule appointments.
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Create content to post on the company’s social media channels.
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Conduct online research to find address and contact details for a given list of companies.
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Prepare presentations according to instructions given.
Customer Support
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Respond to customer queries in a timely and accurate way email or chat.
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Identify customer needs and concerns.
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Analyze and report problems or issues escalated.
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Update our internal databases with information about technical issues.
Social Media Management
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Using social media tools to create and maintain the company’s brand.
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Manages overall social media accounts.
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Creating and distributing content on different social media platforms.
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Interacting with customers and other stakeholders via the company’s social media accounts.
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Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements.
